At Delitecigar.com, we take pride in the quality of our cigars and accessories. Our Warranty Policy is designed to ensure customer confidence and provide clear guidance on product coverage.
1. Warranty Coverage
- This warranty applies to non-consumable products such as humidors, cutters, lighters, and cigar accessories purchased directly from Delitecigar.com.
- Warranty covers manufacturer defects in materials or workmanship under normal use.
- Cigars and other perishable tobacco products are not covered by warranty, but are subject to our Refund & Return Policy for damaged or defective deliveries.
2. Warranty Period
- Standard warranty period: 12 months from the date of purchase, unless otherwise stated on the product page.
- Some premium products may include an extended manufacturer warranty, which will be honored accordingly.
3. What is Covered
- Defective lighters that fail to ignite or hold fuel properly.
- Humidors with faulty seals, hinges, or damaged interior lining.
- Cutters or punches with defective blades or mechanisms.
- Any product failure directly caused by a manufacturing defect.
4. What is Not Covered
- Normal wear and tear, including scratches, dents, or discoloration.
- Damage caused by misuse, accidents, neglect, or unauthorized modifications.
- Failure to follow care and maintenance instructions.
- Loss, theft, or cosmetic imperfections that do not affect product functionality.
5. Warranty Claim Process
- Contact our customer support at support@delitecigar.com with your order number, product details, and description of the issue.
- Provide photos or videos of the defective item, if requested.
- Our team will review your claim within 3–5 business days.
- If approved, we will arrange a repair, replacement, or store credit at no additional cost.
6. Return Shipping for Warranty Claims
- Customers are responsible for shipping the product back to us.
- If the warranty claim is approved, Delitecigar.com will cover the cost of return shipping for the replacement item.
7. Limitation of Liability
- Delitecigar.com’s liability is limited to the repair, replacement, or refund of the defective item.
- We are not liable for any indirect or incidental damages arising from product use.
8. Contact Us
If you have any questions or need assistance with a warranty claim, please contact:
📧 Email: support@delitecigar.com
📞 Phone: [(865) 484-6808]
📍 Address: [70 Washington Square South
New York, NY 10012]
This policy helps build customer trust by showing commitment to product quality, while protecting your business from unreasonable claims.