At Delitecigar.com, customer satisfaction is our priority. We stand by the quality of our products and services, and we want you to shop with confidence. This Refund & Return Policy outlines the conditions under which refunds, returns, or exchanges may be accepted.
Overview
1. Eligibility for Returns & Refunds
- Products must be returned within 14 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- For hygiene and safety reasons, opened cigars, accessories, or consumables cannot be returned unless defective or damaged upon arrival.
2. Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale or clearance.
- Gift cards or promotional items.
- Opened tobacco products due to health and safety regulations.
3. Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us at [your support email] within 48 hours of delivery.
- Provide order details and clear photos of the product and packaging.
- Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are generally non-refundable, unless the return is due to our error.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective, incorrect, or damaged.
- We recommend using a trackable shipping service to ensure safe return delivery.
6. Contact Us
If you have any questions about our Refund & Return Policy, please contact our customer support team:
📧 Email: info@delitecigar.com
📞 Phone: [Your business phone number]
📍 Address: [Your business address]
✅ Note: This policy is designed to comply with consumer protection laws and maintain product quality standards. Please review and adjust the return window, contact details, or other specifics to match your exact operations.